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BT/EE advent

sarcon85 — Mon, 19 Dec 2022 12:41:14 GMT

I have won a prize on the BT/EE advent but i cannot see what it is nor have I had an email with the evoucher. I have called the number on the alert and after 45 minutes waiting the person on the other end didn't know what i was talking about and advised to talk to EE, which I did and they advise they don't run it and sent me a number which was the same one I just called. Can anyone help?

Thanks

Re: BT/EE advent

gg30340 — Mon, 19 Dec 2022 12:59:56 GMT

Are you a BT customer or an EE customer?

Re: BT/EE advent

sarcon85 — Mon, 19 Dec 2022 17:23:20 GMT

Hi im a BT customer, i havent had any response from BT either so feeling a bit at a loss.

Re: BT/EE advent

Keith_Beddoe — Mon, 19 Dec 2022 17:30:38 GMT

Sounds more like a scam, there are usually quite a few of those trying to see if you take the bait, and they know your phone number is active.

But look here https://community.ee.co.uk/t5/Offers-Add-ons/Won-on-advent-calendar-but-not-showing-what/td-p/1210586

And https://www.hotukdeals.com/discussions/ee-advent-calendar-4047462

Re: BT/EE advent

sarcon85 — Mon, 19 Dec 2022 17:40:08 GMT

Thanks, i have been using the same link from my email to open each day so I wasnt sure if it was or not. Hopefully BT can clear it up if i get a response.

Re: BT/EE advent

gg30340 — Mon, 19 Dec 2022 18:06:56 GMT

Apparently it is an EE promotion and nothing to do with BT retail.

You should post on the EE forum and they may be able to help you.

Solved: Advent Calendar - The EE Community

Re: BT/EE advent

sarcon85 — Mon, 19 Dec 2022 19:43:39 GMT

They said they arent running it, iv no idea then.

Re: BT/EE advent

-Richie- — Mon, 19 Dec 2022 22:04:18 GMT

@gg30340wrote:
Apparently it is an EE promotion and nothing to do with BT retail.
You should post on the EE forum and they may be able to help you.
Solved: Advent Calendar - The EE Community

I got mine, they're from the BT domain not EE, I don't have contact info for support though.

Re: BT/EE advent

sarcon85 — Tue, 20 Dec 2022 08:10:25 GMT

Thanks did you call BT support?

Re: BT/EE advent

DavidM — Wed, 21 Dec 2022 10:10:38 GMT

Hi @sarcon85

You would have been able to see what you won on the day by pressing the 'click to reveal' button which would take you to your advent calendar. No worries, on Day 19 we gave out Greggs vouchers - congratulations!

Please allow up to 7 days to receive this from noreply@myglobaloptions.com. You can continue to check your advent calendar to see if you have won anything else in the meantime.

And just to clear up any confusion in the thread - this is a promotion run by EE for both EE and BT customers.

Any other questions, happy to answer.

Cheers

David

Re: BT/EE advent

sarcon85 — Wed, 21 Dec 2022 21:39:16 GMT

Thank you, I did try to contact the number on the notification but they he didn't know anything about it. I will wait another few days and try again if nothing. It would have been 14th or 15th .

Thanks

Sarah