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left bt 2019 still not refund credit amount

bahadurnet — Tue, 20 Dec 2022 08:24:10 GMT

I am still waiting for cheque of £48.99 as CREDIT when i left BT

I rang few times , sometime ago, they were going post it but still not received

please help

Re: left bt 2019 still not refund credit amount

Keith_Beddoe — Mon, 19 Dec 2022 21:16:57 GMT

@bahadurnet

This is a public forum, please edit out your account number.

Re: left bt 2019 still not refund credit amount

RobbieMac — Tue, 20 Dec 2022 08:31:25 GMT

Hi @bahadurnet

Welcome to the BT Community and thank you for your post!

I am sorry for the delay receiving the credit. We'll be happy to pick this up but there may be an extended delay in us getting back to you as we're fast approaching the festive period.

I would kindly ask that you give my colleagues a call on 0330 1234 150 when you have a moment and see if they can sort this out for you.

If you're still having problems feel free to post back and we'll lend a hand. Reaching out to my colleagues on the number above should get this resolved quicker than having to wait for us to pick up your case (as we work through cases in order as we receive them).

Thanks,

Robbie