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I have 2 accounts but it defaults to a closed one so I can't claim 12 months of xbox gamepass

oddestofsocks — Tue, 20 Dec 2022 23:02:09 GMT

Hey there, I seem to have an issue where I have 2 BT accounts and cannot manage the active one.

I used to have BT at some point years ago, and that account has been deactivated but is the default when I signed in. I recently signed up again for fibre, which created a new account, and I've managed to link this new account to the same email address for my closed account.

Unfortunately, the UI defaults to the closed account, and although I can switch to the new account and see my bills, I can't manage my products, or claim the 12 months of xbox gamepass, it always defaults to the closed account, can anyone help me? Thanks!

Re: I have 2 accounts but it defaults to a closed one so I can't claim 12 months of xbox gamepass

DavidM — Wed, 21 Dec 2022 08:53:58 GMT

Hi @oddestofsocks and welcome back.

It's been a really long time but great to see you again.

I can get the old account removed for you. Please check your inbox for my message and drop me a reply with the details.

Cheers

David

Re: I have 2 accounts but it defaults to a closed one so I can't claim 12 months of xbox gamepass

oddestofsocks — Wed, 21 Dec 2022 13:17:24 GMT

Amazing, thanks a lot @DavidM, happy to be back!

Re: I have 2 accounts but it defaults to a closed one so I can't claim 12 months of xbox gamepass

JohnC2 — Fri, 23 Dec 2022 15:48:22 GMT

Hi @oddestofsocks, thanks for getting in touch. The old account is now removed from your BTID.

Cheers

John