This topic

Credit Report

Jemmacosby — Wed, 21 Dec 2022 03:00:26 GMT

hello,

On 1st October 2022 I had a default appear on my credit report from BT Consumer for £40.00 from 25th Aug 2020. I do not recall using bt at my current address. I need to resolve and remove this from my report. I rang bt and they could not find me on my address or name. Can someone help me to resolve this?????

Re: Credit Report

Keith_Beddoe — Wed, 21 Dec 2022 06:12:49 GMT

@Jemmacosby

Welcome to this user forum for BT Retail phone and broadband customers.

The first thing you need to do is raise a dispute with either Equifax or Experian, depending on who the debt is with. You can do that at

Online at www.equifax.co.uk/ask
Call 0800 014 2955
Address – Equifax Ltd
- Customer Service Centre
- PO Box 10036
- Leicester
- LE3 4FS

Online at www.experian.co.uk
Call 0344 481 8000
Address - Experian Headquarters Talbot House
- Talbot Street
- Nottingham
- N80 1TH

They'll then liaise with BT for you.

Re: Credit Report

DavidM — Wed, 21 Dec 2022 08:50:16 GMT

Hi @Jemmacosby and welcome to our community.

I'm sorry you have a problem with your credit report. @Keith_Beddoe is correct. The best way to sort this out would be to raise a case with either Experian or Equifax and they'll contact BT to sort things out.

Cheers

David