This topic

How do I get rid of an old account from My BT?

NickW999 — Fri, 09 Dec 2022 19:11:07 GMT

I've recently come back to BT after a gap of almost 4 years. On my BT it keep defaulting to my previous account - just had a delivery made at my previous address 250 miles away. God knows who's living there now.

Does anyone know how to delete the previous account?

I have BT broadband/landline/digital voice/BT TV.

Re: How do I get rid of an old account from My BT?

RobbieMac — Fri, 09 Dec 2022 19:24:31 GMT

Hi @NickW999

Welcome to the BT Community and thank you for posting!

I am sorry for the mix up with your address. I'm not sure how that delivery would have happened. Something we'll definitely need to look into further.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

Re: How do I get rid of an old account from My BT?

NickW999 — Fri, 09 Dec 2022 19:47:58 GMT

Thanks - I have replied

Re: How do I get rid of an old account from My BT?

RobbieMac — Wed, 21 Dec 2022 15:24:37 GMT

Hi @NickW999

Thank you for taking the time to chat with me today.

That's the duplicate accounts removed now. There's only the new account on there now moving forward 🙂

As agreed, I'll go ahead and close this off from here now that everything is sorted.

Have a lovely Christmas!

Best wishes,

Robbie

Re: How do I get rid of an old account from My BT?

NickW999 — Wed, 21 Dec 2022 15:39:18 GMT

Thanks, Robbie. Good talking with you.

Nick