Equipment returned but BT say it hasn’t been received

sbrodie — Wed, 21 Dec 2022 19:46:14 GMT

I’m hoping that one of the Mods can help out ( @PaddyB ) here …

My father-in-law has decided he no longer needs broadband/Internet and my wife packaged all of the router, wires etc. and sent them back on the 14th November. My father-in-law has proof of sending receipt from the Post Office.

My wife has been receiving emails from BT (as her Dad doesn’t have an email address) saying they have not received the returned items.

Is it possible to have this resolved? I can send a photo of the “proof of sending” receipt.

Many thanks

Scott

Re: Equipment returned but BT say it hasn’t been received

RobbieMac — Wed, 21 Dec 2022 19:58:04 GMT

Hi @sbrodie

Thanks for your post and welcome back!

I am sorry you're still being chased for the equipment that has been returned. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

We may not get back to you this side of Christmas. However, don't worry as we'll sort it all out when we do pick up your case.

Thanks,

Robbie

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Equipment returned but BT say it hasn’t been received

Re: Equipment returned but BT say it hasn’t been received