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BT Reward Card

Jo991 — Wed, 21 Dec 2022 12:54:33 GMT

Hi - I’m hoping someone can point me in the right direction. I signed up for BT Broadband a couple of months ago via Broadband Genie and was supposed to receive a gift card from Broadband Genie (which finally arrived yesterday!) but also a £110 BT Reward card. I’ve never had an email or anything about it. I’ve spoken to customer service a couple of times but not got anywhere yet. Once I was told to email BTRewardCard/Pure (I provided the details they requested, but never got any further reply, that was 19th Oct).
Can anyone help with who I should contact to get this sorted?

many thanks

Re: BT Reward Card

RobbieMac — Wed, 21 Dec 2022 13:25:05 GMT

Hi @Jo991

Thank you for your post and welcome back!

I am sorry that you haven't received the reward card for the package you signed up to. I appreciate the time you've taken to contact Purecard and I am sorry that you're still no further forward.

We can arrange to send this to the correct team for further investigation. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

Re: BT Reward Card

Jo991 — Thu, 22 Dec 2022 10:57:56 GMT

Thanks Robbie, I've sent you a message with the info requested

😁