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Order not processed?

SmallJSP — Tue, 20 Dec 2022 09:53:54 GMT

Hello,

My Halo 2 broadband contract ended a few days ago. Logging in to MyBT and looking at my broadband service, it states that my contract has ended. (BTW the only offers made to me are for more expensive options...)

The thing is, I thought I had made a new order earlier this month to continue my broadband at the same rate. In MyBT under My Orders is says 'You placed your order for Broadband & Digital Voice' and that this order is complete. Which is right from these apparently conflicting statements?

A confused BT customer.

Re: Order not processed?

DavidM — Tue, 20 Dec 2022 17:35:22 GMT

Hi @SmallJSP and thanks for posting.

Sorry for any confusion with your account. I'm sure I can get you an answer for this. I'll need a few details so check your inbox for my message and drop me a reply.

Cheers

David

Re: Order not processed?

RobbieMac — Thu, 22 Dec 2022 12:26:02 GMT

Hi @SmallJSP

Thanks again for taking the time to chat with me this morning.

I am pleased I could help sort this out. Everything we talked about has been sorted and you'll receive an order confirmation email with a full breakdown.

I'll go ahead and close this off from here but if you need a hand, or have a question about your BT services in future, feel free to come back on as you're more than welcome.

Happy Christmas 🙂

Robbie