This topic

FTTP

colin1959 — Thu, 22 Dec 2022 10:25:18 GMT

why is it taking so long to fit FTTP to my house ordered on 18/11/22 now22/12/2022 at first was told fitting on out side will be done on the 3/12/2022 since then been put back every day now told might be done on the 18/1/2023

Re: FTTP

Keith_Beddoe — Thu, 22 Dec 2022 10:29:14 GMT

@colin1959

Probably because Openreach are very busy at this time of the year.

When you ordered your broadband package, did BT give you an activation date?

Re: FTTP

colin1959 — Thu, 22 Dec 2022 17:16:12 GMT

only gave estimated 5 of dec since then got pushed back every day

Re: FTTP

Keith_Beddoe — Thu, 22 Dec 2022 17:24:46 GMT

There is not much you can do, apart from wait for Openreach to complete all of the work.

You could ask BT to loan you a 4G mini hub with data, assuming you have a good 4G signal.

Re: FTTP

colin1959 — Thu, 22 Dec 2022 18:01:07 GMT

all ready using 4g from three that's why iam changeing to FTTP but thank you

Re: FTTP

iniltous — Thu, 22 Dec 2022 18:25:09 GMT

https://www.broadbandchecker.btwholesale.com/#/ADSL

Post the survey results for your address from this site , below the type of service and predicted speeds should show this info , if there is any known potential issues ( like line of site on overhead or potentially blocked duct on underground ) it should be displayed, and if KCI2 then it’s necessary to survey to check what’s needed before the actual contractual install date

fttp

colin1959 — Wed, 28 Dec 2022 13:18:56 GMT

what's the point in laying FTTP and then telling you that you can now order then saying it will take up to 3 months to fit is this a koke on be half of openreach

Re: fttp

imjolly — Wed, 28 Dec 2022 13:44:20 GMT

if you are a BT Retail customer can you enter your phone number and post results please see what is available to you

https://www.broadbandchecker.btwholesale.com/#/ADSL