This topic

BT ID not activated

dm8ajh — Tue, 27 Dec 2022 09:26:48 GMT

Hi,

I set up a new BT ID, received the activation email, clicked the link and entered my password on website to activate account. It said activated. I then went to 'My BT' page and all I get is the following message on screen.

Your BT ID has not yet been activated.

Your activation email was sent to ----------. You need to click the link in this email before you can login to your account.

I clicked the emailed link again and went through the process but I am getting the same message on the screen.

I have clicked the resend activation email numerous times and it will not send me a new email to activate account.

I tried changing email addresses but am coming up against the same problems.

So I am unable to log onto my account or do anything.

Re: BT ID not activated

Keith_Beddoe — Tue, 27 Dec 2022 09:33:30 GMT

@dm8ajh

Welcome to this user forum for BT Retail phone and broadband customers.

I have asked a moderator to assist.

Re: BT ID not activated

DavidM — Tue, 27 Dec 2022 09:47:46 GMT

Hi @dm8ajh and welcome to our community.

Sorry you're having problems activating your BTID. I can help you with this. Please check you inbox for my message and drop me a reply with the details.

Thanks @Keith_Beddoe for raising.

Cheers

David