This topic

Reward card issues

Feenix2637 — Tue, 27 Dec 2022 10:08:46 GMT

I can see from earlier posts that customers have issues claiming their reward cards. I have received my email and a number of texts to claim my card but I am directed to the site with no option to claim. Any advice or help would be great. Thanks in advance.

Re: Reward card issues

DavidM — Tue, 27 Dec 2022 10:31:09 GMT

Hi @Feenix2637 and welcome to our community.

Sorry you're having problems claiming your reward. Can you just confirm if all the orders have closed and you're connected now?

Cheers

David

Re: Reward card issues

Feenix2637 — Tue, 27 Dec 2022 11:11:22 GMT

Hi,

Thanks for replying.

Yes all connected on 22nd December, up and running.

Re: Reward card issues

DavidM — Tue, 27 Dec 2022 11:28:07 GMT

Thanks for confirming that @Feenix2637 .

I've dropped you a message so send me over the details and I'll look into this for you.

Cheers

David

Re: Reward card issues

DavidM — Wed, 28 Dec 2022 15:41:42 GMT

Thanks for sending over the details @Feenix2637 .

Nice speaking with you. The reward card has been processed and will be with you soon.

All the best

David

Re: Reward card issues

Feenix2637 — Wed, 28 Dec 2022 15:45:43 GMT

Brilliant, thank you for the quick response. All the best for 2023.