This topic

I have Fibre and I can't order Ultrafast full fibre but my neighbor can.

Jacek77 — Mon, 26 Dec 2022 21:19:33 GMT

Hello everyone

We are trying to order a better internet and for about half a year I expressed interest to order Ultrafast full fibre but
to this day I can't order and my neighbor living in the same building next door can.

At the moment we use Fiber 2 option but I feel a bit unfairly treated because I pay more than my neighbor and my internet is 5x slower. 4 years ago we moved to the new address where we live to this day and we wanted to keep the phone number and from what I can see that we are connected to the cabinet at the old address.

I already checked the status of our phone line and I am attached photos below.

I will be grateful for any help or advice on how I can get a better internet speed.

Thank you.

Re: I have Fibre and I can't order Ultrafast full fibre but my neighbor can.

jac_95 — Mon, 26 Dec 2022 21:25:39 GMT

@Jacek77

From your results neither you or your nextdoor neighbour can receive Native WBC FTTP (full fibre)

Does your neighbor have one of these installed?

Re: I have Fibre and I can't order Ultrafast full fibre but my neighbor can.

jac_95 — Mon, 26 Dec 2022 21:57:38 GMT

In addition to the above be worth using https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

and checking several address of neighbours next to you.

Check to see if WBT FTTP is shown as available.

If it is available then it could be a record issue. If your immediate neighbours addresses are showing as WBC FTTP Available then calling the FTTP Team explaining the situation and they maybe able to find out and get the records corrected along with ordering a full fibre service for you: 0800 587 4787

Re: I have Fibre and I can't order Ultrafast full fibre but my neighbor can.

Anonymous — Mon, 26 Dec 2022 22:20:55 GMT

Have you checked which network your neighbour is using? Maybe it's an AltNet rather than Openreach.

Re: I have Fibre and I can't order Ultrafast full fibre but my neighbor can.

Jacek77 — Mon, 26 Dec 2022 22:21:57 GMT

Thank you, I already checked my neighbor and this is what I found...

Re: I have Fibre and I can't order Ultrafast full fibre but my neighbor can.

Jacek77 — Mon, 26 Dec 2022 22:24:47 GMT

Re: I have Fibre and I can't order Ultrafast full fibre but my neighbor can.

Jacek77 — Mon, 26 Dec 2022 22:29:57 GMT

Re: I have Fibre and I can't order Ultrafast full fibre but my neighbor can.

jac_95 — Mon, 26 Dec 2022 22:29:30 GMT

Thanks for the clarification @Jacek77

Best to give the FTTP team a call and explain your immediate next doors neighbours in the same building complex have WBC FTTP available to them but for some reason for your address it's showing as not available.

0800 587 4787

Re: I have Fibre and I can't order Ultrafast full fibre but my neighbor can.

Anonymous — Mon, 26 Dec 2022 22:35:15 GMT

It would be worth comparing the address details on your BT account with that of your neighbour for any discrepancies before calling the FTTP team. It may help pinpoint where an error may lie.

Re: I have Fibre and I can't order Ultrafast full fibre but my neighbor can.

jac_95 — Mon, 26 Dec 2022 23:00:37 GMT

No problem @Jacek77

Another tip on top of @Anonymous

Check the list of address returned by https://www.broadbandchecker.btwholesale.com/#/ to see if there's another similar address for your property.

I've seen in some cases where there's a similar address for a property which has been assigned to the correct NADKEY in Openreach's records but the account is associated with another that has a similar address (looks almost the same but maybe misspelt as an example). Also seen it where a property is renamed.

Re: I have Fibre and I can't order Ultrafast full fibre but my neighbor can.

Jacek77 — Mon, 26 Dec 2022 23:26:19 GMT

Thank you @jac_95 I give it a tried.

There are almost 90 houses on my street and from what I randomly checked on the addresses on the page you linked, it looks like I'm unlucky and can't have this service unfortunately and a few more addresses. What a shame. The funny things is that TalkTalk offered me full fibre up to 250Mb/s I don't know how they want to do it, or is it just a lie and an attempt to trick the customer into buying?

My contract with BT ends in 11 days and if I really can't order for a reasonable price then I will use another option unfortunately but I'd rather stay.

Re: I have Fibre and I can't order Ultrafast full fibre but my neighbor can.

NigelB72 — Tue, 27 Dec 2022 08:44:40 GMT

@Jacek77 probably Talk Talk being a bit shifty... The small print will probably say "We'll put you onto the fastest available until we can put you on Full Fibre 250"... Basically, they'll dangle a huge carrot and take your monies

Re: I have Fibre and I can't order Ultrafast full fibre but my neighbor can.

Jacek77 — Tue, 27 Dec 2022 17:59:58 GMT

I contacted today and I don't know if it's the wrong number because I was connected to a normal seller advisor.

This person could not even explain why I can not order Full fibre but my neighbour can. We use the same cabinet. I'm not happy to paying £43 for 6x slower internet speed. Thanks BT and bye.

Re: I have Fibre and I can't order Ultrafast full fibre but my neighbor can.

Anonymous — Tue, 27 Dec 2022 18:06:46 GMT

Apparently if the FTTP are busy then calls divert to the usual CS number. You just need to keep trying.

Re: I have Fibre and I can't order Ultrafast full fibre but my neighbor can.

imjolly — Tue, 27 Dec 2022 19:34:51 GMT

Being on the same cabinet as neighbours means nothing when it comes to FTTP which does not come from cabinet unlike FTTC

Re: I have Fibre and I can't order Ultrafast full fibre but my neighbor can.

jac_95 — Tue, 27 Dec 2022 21:10:26 GMT

@Jacek77 it's a bank holiday so some departments may not be operating normal hours. So sounds like your call got redirected to an advisor in the sales team that was available.

Worth trying again outside bank holiday periods.

Another test to try is enter your address here: https://www.openreach.com/fibre-checker

If it comes back showing as available then it's an issue on the BT Wholesale records

Re: I have Fibre and I can't order Ultrafast full fibre but my neighbor can.

Jacek77 — Tue, 27 Dec 2022 21:48:39 GMT

Thank you @jac_95 really appreciate.

Checked already and the results is below:

I'm just wondering why I don't have an offer from BT this Gfast fiber but only fiber, maybe that's why TalkTalk offered me broadband with max speed up to 250mb/s

Thanks guys.