https://community.bt.com/t5/Bills-Packages/Upgrade-what-happens-to-our-Hybrid-Connect/m-p/2270215#M150596 <P>We recently signed up to Full Fibre 2 with Halo 3 and took out Hybrid Connect as an optional add on. We’ve only been running around a month after coming over from Plusnet and we’ve just had the offer to upgrade to Full Fibre 900 which has just gone live in our area. We’ve gone with the Halo 3 again and not the Halo 3+, which doesn’t include the Hybrid Connect. I’m not sure what happens to it? Do we carry on with it or is it to be returned now. It wasn’t really clear when i signed up.&nbsp;</P> Thu, 29 Dec 2022 16:23:40 GMT JodieC 2022-12-29T16:23:40Z https://community.bt.com/t5/Bills-Packages/Upgrade-what-happens-to-our-Hybrid-Connect/m-p/2270215#M150596 <P>We recently signed up to Full Fibre 2 with Halo 3 and took out Hybrid Connect as an optional add on. We’ve only been running around a month after coming over from Plusnet and we’ve just had the offer to upgrade to Full Fibre 900 which has just gone live in our area. We’ve gone with the Halo 3 again and not the Halo 3+, which doesn’t include the Hybrid Connect. I’m not sure what happens to it? Do we carry on with it or is it to be returned now. It wasn’t really clear when i signed up.&nbsp;</P> Thu, 29 Dec 2022 16:23:40 GMT https://community.bt.com/t5/Bills-Packages/Upgrade-what-happens-to-our-Hybrid-Connect/m-p/2270215#M150596 JodieC 2022-12-29T16:23:40Z https://community.bt.com/t5/Bills-Packages/Upgrade-what-happens-to-our-Hybrid-Connect/m-p/2270229#M150598 <P>The Hybrid Connect is available as an addon or included free with Halo 3+, if you've moved to a Halo 3 package you will need to have the addon, otherwise it needs returned because without the addon or Halo 3+ it won't work.</P> Thu, 29 Dec 2022 18:15:28 GMT https://community.bt.com/t5/Bills-Packages/Upgrade-what-happens-to-our-Hybrid-Connect/m-p/2270229#M150598 -Richie- 2022-12-29T18:15:28Z