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Returning unopened BT Pro Box

cipfa78 — Thu, 22 Dec 2022 15:58:42 GMT

I upgraded my broadband package last month to include BT TV. Within an hour of placing the order I decided to cancel it. I rang BT to notify them of the cancellation and at the same time completed an online cancellation form.

Today however I received a BT TV Pro Box and I rang BT to arrange a return. They told me they would email in due course but I am anxious to return the unwanted box asap.

I am unable to find any return information on the BT website, can anyone help please?

Re: Returning unopened BT Pro Box

NeilO — Thu, 22 Dec 2022 16:04:45 GMT

Hi @cipfa78 I'll send you a private message so you can get in touch with the moderation team and we'll be happy to help.

Thanks

Neil

Re: Returning unopened BT Pro Box

DavidM — Sat, 24 Dec 2022 13:11:26 GMT

Hi @cipfa78 and thanks for sending over the details.

The returns bag is on it's way to you. Please let us know when you receive it.

Cheers

David

Re: Returning unopened BT Pro Box

cipfa78 — Sat, 24 Dec 2022 15:04:25 GMT

Thank You.

Much Appreciated.

Sean

Re: Returning unopened BT Pro Box

cipfa78 — Fri, 30 Dec 2022 17:59:05 GMT

Returns bag received today , thanks.