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Purecard issues

Andypandy68 — Sat, 31 Dec 2022 09:50:07 GMT

Anyone help please. I joined BT in sept 22 from sky with an offer of a £120 purecard offer. All activated and yet to date, no card. Spoke to BT, who upped the card to £125 and then purecard re the lack of card. Despite calling and emailing, I still have no resolution. I am sure this is a clear breach of contract by BT for something that I suspect won't get resolved.

Re: Purecard issues

DanielS — Sat, 31 Dec 2022 13:09:32 GMT

Hi @Andypandy68,

I am sorry to see that you haven't had your reward sent to you yet.

When it comes to the amount, it being £120, we can't up that amount or change it. If £120 was the amount offered on the order then we can't change it to £125. The reward would go out at £120 and we may need to credit your BT account with £5 if that's what was promised.

When you contacted Purecard, what did they say to you?

Thanks
DanielS

Re: Purecard issues

Andypandy68 — Sat, 31 Dec 2022 13:12:27 GMT

Hi Daniel

They took details and said someone would be in contact. I've not received any communication from anyone which is frustrating.

Regards

Andrew Hargreaves