This topic

Compensation not received

Sanott — Sat, 31 Dec 2022 09:24:57 GMT

After a long wait to have full fibre activated, I was told that I would receive compensation for the amount of time overdue within 30 days. However I have received nothing and it is over 30 days as my full fibre was activated in November.

Any idea, where I can get an answer to this?

Re: Compensation not received

imjolly — Sat, 31 Dec 2022 10:34:33 GMT

try phoning CS 03301234150 and see if they can help

Re: Compensation not received

DanielS — Sat, 31 Dec 2022 10:55:03 GMT

Hi @Sanott,

Thanks for taking the time to join the Community.

I am sorry that you haven't received your Automatic Compensation yet.

If you have spoken with Customer Services, on the number that @imjolly gave you, have they been able to help you?

Thanks
DanielS

Re: Compensation not received

Sanott — Sat, 31 Dec 2022 10:57:46 GMT

I haven't rung the number yet. Unfortunately I spent the best part of a year on the phone to BT and I thought that was over when I got the full fibre enabled. I have to brace myself before starting it all over again!

Re: Compensation not received

DanielS — Sat, 31 Dec 2022 11:40:42 GMT

In case you would prefer to chat with my team, I will send you a private message with some details that I'll need.

It will take us until at least Tuesday before we can get back to you.

Thanks
DanielS

Re: Compensation not received

Sanott — Sat, 31 Dec 2022 11:49:21 GMT

Thanks Daniel, I've replied to your message

Re: Compensation not received

DavidM — Wed, 04 Jan 2023 11:26:58 GMT

Hi @Sanott ,

Thanks for sending over the details. I'm glad I was able to get this sorted for you. Post back if you have any other problems.

All the best

David