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2 accounts on MyBT - issues with BT sport APP

mt1989 — Sat, 31 Dec 2022 13:23:14 GMT

I have an old BT account registered against My BT as well as a new one and the old account number seems to be the default one in my account details. How can the old account be deleted?

Also I recently bought a monthly pass for BT sport and it is working on my web browser. However, when I try to login on the Bt sport app it says there it is unable to find an active BTsport subscription on that account. Bought the pass about 4 hours ago so expected it to be active by now. Wondering if the old account is causing an issue?

Thanks.

Re: 2 accounts on MyBT - issues with BT sport APP

DanielS — Sat, 31 Dec 2022 15:53:46 GMT

Hi @mt1989,

I am sorry that it wasn't working for you today.

There was an issue with BT Sport Monthly Pass being viewed through the app which is being worked on. The web browser worked fine. If you need any help with your My BT, let us know and I'll remove the old accounts for you.

Thanks
DanielS

Re: 2 accounts on MyBT - issues with BT sport APP

mt1989 — Sun, 01 Jan 2023 10:52:44 GMT

Hi,
Thanks for the quick response. Yes, I would like the old account removed if possible.
Also what would be the process to cancelling and getting a refund of the monthly pass as I bought it to use the app on my phone and on my playstation.

Thanks

Re: 2 accounts on MyBT - issues with BT sport APP

CB11 — Sun, 01 Jan 2023 11:11:50 GMT

I have had the exact same issue since buying a monthly pass on 31.12 - I can view on the website but not through the App. Any idea when this will be resolved ? I spent an hour on the online chat yesterday without success !

Re: 2 accounts on MyBT - issues with BT sport APP

DanielS — Sun, 01 Jan 2023 11:24:21 GMT

Thanks @mt1989.

I'll get that removed for you in a few working days. I've sent you a private message where you can reply back to me on and we can take it from there.

Thanks
DanielS

Re: 2 accounts on MyBT - issues with BT sport APP

DanielS — Sun, 01 Jan 2023 11:30:22 GMT

Hi @CB11,

I am sorry that you can't access it on the app at present but I'm glad you can access it through our web site in the mean time. We are working to resolve it as soon as possible.

Thanks
DanielS

Re: 2 accounts on MyBT - issues with BT sport APP

DanielS — Sun, 01 Jan 2023 15:22:43 GMT

Update for you both @mt1989 & @CB11,

You should now be able to access the BT Sport app. Any issues, uninstall and reinstall the app and it should let you in again.

Thanks
DanielS

Re: 2 accounts on MyBT - issues with BT sport APP

CB11 — Sun, 01 Jan 2023 16:24:03 GMT

Excellent - all good now it seems. Thanks

Re: 2 accounts on MyBT - issues with BT sport APP

DanielS — Sun, 01 Jan 2023 17:40:24 GMT

You are very welcome @CB11.

Happy New Year
DanielS

Re: 2 accounts on MyBT - issues with BT sport APP

mt1989 — Sun, 01 Jan 2023 19:42:03 GMT

Yup same. All working for me now

Thanks

Re: 2 accounts on MyBT - issues with BT sport APP

DavidM — Mon, 02 Jan 2023 11:58:43 GMT

Thanks for letting us know @mt1989 .

Happy new year to you.

Cheers

David