https://community.bt.com/t5/Bills-Packages/Bt-Virtual-Reward-Card/m-p/2270778#M150702 <P>Hi&nbsp;<a href="https://community.bt.com/t5/user/viewprofilepage/user-id/310959">@andrewandlauna</a>&nbsp;and welcome to our community.</P> <P>Sorry you're having problems with the reward card. I'd like to take a closer look at this for you so please check your inbox for my message and drop me a reply with the details. Please include the screen shot you've mentioned.</P> <P>Cheers</P> <P>David</P> Mon, 02 Jan 2023 12:02:04 GMT DavidM 2023-01-02T12:02:04Z https://community.bt.com/t5/Bills-Packages/Bt-Virtual-Reward-Card/m-p/2270682#M150694 <P>Hi and Happy New Year.</P><P>I signed up to BT in November and received a virtual reward card. I have activated it, but it doesn't appear in the rewards. All it shows is a grey rectangle with image not available. I have an email with the number and cvv but no image. I took a screen shot to save it in case the email is accidentally deleted. When will I receive the card image?&nbsp;</P> Sun, 01 Jan 2023 19:31:14 GMT https://community.bt.com/t5/Bills-Packages/Bt-Virtual-Reward-Card/m-p/2270682#M150694 andrewandlauna 2023-01-01T19:31:14Z https://community.bt.com/t5/Bills-Packages/Bt-Virtual-Reward-Card/m-p/2270778#M150702 <P>Hi&nbsp;<a href="https://community.bt.com/t5/user/viewprofilepage/user-id/310959">@andrewandlauna</a>&nbsp;and welcome to our community.</P> <P>Sorry you're having problems with the reward card. I'd like to take a closer look at this for you so please check your inbox for my message and drop me a reply with the details. Please include the screen shot you've mentioned.</P> <P>Cheers</P> <P>David</P> Mon, 02 Jan 2023 12:02:04 GMT https://community.bt.com/t5/Bills-Packages/Bt-Virtual-Reward-Card/m-p/2270778#M150702 DavidM 2023-01-02T12:02:04Z