This topic

Compensation

Tf29 — Wed, 04 Jan 2023 18:41:41 GMT

Hi I was without a landline from 26 oct until 18th nov 2022

it was across the majority of ascot area during this time so when I went to report it was told that it was already known so no need to keep reporting it and to keep a track on the my BT app

some people are starting to receive compensation but I am not sure if it will be applied automatically to my next bill statement or not

can someone confirm please

Re: Compensation

imjolly — Wed, 04 Jan 2023 18:44:33 GMT

Are you a BT Retail broadband and phone customer or is your service provided by another ISP?

Re: Compensation

Tf29 — Wed, 04 Jan 2023 18:54:58 GMT

Hi I am a BT customer for land line and broadband

thanks

Re: Compensation

imjolly — Wed, 04 Jan 2023 19:35:09 GMT

Any compensation should be automatic but you can phone CS 03301234150 and ask about it