https://community.bt.com/t5/Bills-Packages/Updating-Returned-Hubs/m-p/2271381#M150809 Thanks Neil, but I posted on 30/11 (5 weeks ago) and tracker says delivered to BT on 19/12 Thu, 05 Jan 2023 14:51:04 GMT irene2 2023-01-05T14:51:04Z https://community.bt.com/t5/Bills-Packages/Updating-Returned-Hubs/m-p/2271313#M150790 <P>Is there an Email i can send proof of delivery for my returned smart hub to? Goods returned on 30/11/22, tracked and showing as delivered on 19/12 (see below) My bt messaging not working, gave up after 30 mins on phone! Must be an easier way</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="irene2_0-1672913261617.png" style="width: 400px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/79581i3DADAC34DDE3D703/image-size/medium?v=v2&amp;px=400" role="button" title="irene2_0-1672913261617.png" alt="irene2_0-1672913261617.png" /></span></P><P>&nbsp;</P> Thu, 05 Jan 2023 10:09:24 GMT https://community.bt.com/t5/Bills-Packages/Updating-Returned-Hubs/m-p/2271313#M150790 irene2 2023-01-05T10:09:24Z https://community.bt.com/t5/Bills-Packages/Updating-Returned-Hubs/m-p/2271348#M150797 <P>Hi,&nbsp;<a href="https://community.bt.com/t5/user/viewprofilepage/user-id/311057">@irene2</a>&nbsp;thanks for sending the Hub back. At the moment it is taking approximately 3 weeks for returns to be processed after they've been returned.&nbsp;</P> <P>Thanks</P> <P>Neil</P> Thu, 05 Jan 2023 12:57:46 GMT https://community.bt.com/t5/Bills-Packages/Updating-Returned-Hubs/m-p/2271348#M150797 NeilO 2023-01-05T12:57:46Z https://community.bt.com/t5/Bills-Packages/Updating-Returned-Hubs/m-p/2271381#M150809 Thanks Neil, but I posted on 30/11 (5 weeks ago) and tracker says delivered to BT on 19/12 Thu, 05 Jan 2023 14:51:04 GMT https://community.bt.com/t5/Bills-Packages/Updating-Returned-Hubs/m-p/2271381#M150809 irene2 2023-01-05T14:51:04Z