This topic

Cancel Contract

9884booth — Sat, 07 Jan 2023 17:43:18 GMT

My mother has been moved out of her house into a home and all her money is taken for care. She has dementia and we do not have Power of attorney.

How do we cancel the contract as it’s so difficult to speak or communicate with BT

The account will go into debt if this isn’t sorted with no ability to clear the debt

thanks

Re: Cancel Contract

gg30340 — Sat, 07 Jan 2023 18:29:07 GMT

With difficulty without Power of Attorney.

You should get Power of Attorney as you will no doubt need it for other things and it will make things so much easier for you.

What Power of Attorney (PoA) does BT accept? | BT Help

Re: Cancel Contract

Keith_Beddoe — Sat, 07 Jan 2023 18:53:50 GMT

Unfortunately, once a person loses mental capacity you have to apply through the Court Of Protection to manage their affairs as a Deputy. This is a very time consuming process, and can be expensive if you need legal help.

This situation has arisen before on this forum, and a forum moderator has offered to help with the BT account. https://community.bt.com/t5/Bills-Packages/Moving-to-dementia-home/m-p/2269906#M150536

I have asked a moderator to post on this thread.

Re: Cancel Contract

NeilO — Sat, 07 Jan 2023 18:56:39 GMT

Hi, @9884booth to cancel a BT account we need to validate the person we are speaking with to ensure that we're being compliant with the general data protection rules.

I'll send you a private message no so you can send over your details and we'll be happy to look into the options available and discuss these with you.

Thanks

Neil

Re: Cancel Contract

9884booth — Fri, 17 Oct 2025 18:14:10 GMT

Sorted thanks, managed to spray to BT and they were very helpful👍

Re: Cancel Contract

licquorice — Fri, 17 Oct 2025 19:25:53 GMT

Bizarre. Why are you replying 2.5 years later!!