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Incorrect Products showing on Online Account

WanderWoman — Sun, 08 Jan 2023 13:34:26 GMT

My online profile shows that I have two accounts, both of which list Digital Voice as the only Product. This is incorrect. The correct Products are Broadband and Mobile. Also, as I cancelled my Digital Voice late last year, I would like to have the redundant account closed and return the digital phone to BT. I haven't been able to access an online Chat with BT to resolve this. Any ideas who to contact would be most appreciated.

Re: Incorrect Products showing on Online Account

imjolly — Sun, 08 Jan 2023 14:43:59 GMT

contact CS 03301234150 and they should be able to help you

Re: Incorrect Products showing on Online Account

WanderWoman — Sun, 08 Jan 2023 14:50:41 GMT

Thank you. I was hoping to be able to resolve the issue via an online chat, but I'll give BT a call on the number you kindly provided.