This topic

Claiming Reward Card Not Working

RickySwitch — Mon, 09 Jan 2023 14:23:41 GMT

Hi,

I signed up for BT Broadband and was meant to be able to redeem a reward card.

However, when attempting to load the account with the reward on it I just get served a blank strip between the top and bottom site navigations.

I've tried in different browsers but I still can't access the reward card.

Is anyone able to help?

Thanks

Rich

Re: Claiming Reward Card Not Working

imjolly — Mon, 09 Jan 2023 15:26:05 GMT

when was your activation day for broadband?

Re: Claiming Reward Card Not Working

RickySwitch — Thu, 12 Jan 2023 09:49:30 GMT

@NeilO I've seen you help a few people out with this issue, are you aware of a fix I could try?

Thanks

Re: Claiming Reward Card Not Working

JohnC2 — Thu, 12 Jan 2023 10:14:30 GMT

Hi @RickySwitch, have you set up your BTID? What is a BT ID and how can I get one? | BT Help

If you've already done this is there more than one account linked to this BTID?

Cheers

John

Re: Claiming Reward Card Not Working

RickySwitch — Thu, 12 Jan 2023 16:27:49 GMT

Hi John,

Yes I have the account ID and have multiple accounts on there, but it's when I try and select the rewards from the correct account that I don't manage to see the page as it just goes blank.

Thanks

Rich

Re: Claiming Reward Card Not Working

DavidM — Thu, 12 Jan 2023 17:30:19 GMT

Hi @RickySwitch and thanks for the reply.

I'm sure the multiple accounts is were the problem is. I can sort this out for you. Check your inbox for my message and drop me a reply with the details.

Cheers

David