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New account not adding to My BT

wghardy — Sun, 08 Jan 2023 11:08:38 GMT

I've tried multiple times to add my new account number to the existing account - using website and app.
I even tried creating a new BT ID with an alternative email address and new account number and it took me to the account with the older account number.

I have a bill pending (despite the old account showing I've paid up to the start of February) and can't access the new bill because this is linked to the new account number.

This is incredibly frustrating and a wasted morning of trying different things multiple times.

Can someone please help?

Re: New account not adding to My BT

NeilO — Sun, 08 Jan 2023 12:05:55 GMT

Hi @wghardy I'm really sorry about the problems you're experiencing getting your new account number added to your BT ID.

I'll send you a private message in a moment so you can get in touch with the moderation team as I'm sure we'll be able to help you get this sorted.

Neil

Re: New account not adding to My BT

DanielS — Tue, 10 Jan 2023 18:09:18 GMT

Hi @wghardy,

Thanks for taking the time to speak with me today.

I'm glad that we were able to get your MyBT details sorted.

I am also happy that we were able to get your billing issues sorted too.

Take care and have a great day.

If you ever need help in the future, please, drop us a line.

Thanks
DanielS