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BT Hub returns - Royal Mail delivered, but no update in MyBT

pingshang — Fri, 13 Jan 2023 05:54:25 GMT

Hi everyone,

I’ve returned by BT SmartHub using the prepaid envelope sent by BT and it says ‘delivered’ in Royal Mail’s tracking page over a week ago. However, the MyBT homepage still says ‘awaiting return’.

Anyone encountered similar? Any suggestions?

Best regards,

Re: BT Hub returns - Royal Mail delivered, but no update in MyBT

NeilO — Fri, 13 Jan 2023 11:14:33 GMT

Hi, @pingshang I'm sorry about the delay in processing your returned equipment, it's currently taking approximately 3 weeks for the systems to be updated that we've received your equipment after it's been received.

Neil

Re: BT Hub returns - Royal Mail delivered, but no update in MyBT

pingshang — Fri, 13 Jan 2023 16:20:59 GMT

Thanks @Neil0. I’ll check again in another two weeks.

Re: BT Hub returns - Royal Mail delivered, but no update in MyBT

gg30340 — Fri, 13 Jan 2023 16:25:44 GMT

If you have Proof of Postage or Proof of Receipt you can call BT 0330 1234 150 and they will update your account.