This topic

How to see ALL landline calls

stevetucknott — Thu, 31 Mar 2022 11:06:03 GMT

Is there a way to see all calls made from my landline number whether they incurred a cost or not? I want a list of numbers called over a period of time - ALL numbers called, not a filtered list of what BT thinks is important. Is that possible?

Re: How to see ALL landline calls

-Richie- — Thu, 31 Mar 2022 11:16:11 GMT

Have a read of Can I see itemised call details? and also How can I see my recent calls and charges?

Re: How to see ALL landline calls

stevetucknott — Thu, 31 Mar 2022 11:19:06 GMT

@-Richie-

As far as I know I have itemised, online billing - but the call list does not show all calls made as it seems to omit 0800 numbers at a minimum (not sure what else it filters). Have I then missed an account setting to include them?

Re: How to see ALL landline calls

-Richie- — Thu, 31 Mar 2022 11:21:57 GMT

0800 numbers would be classed as inclusive as they're free, so even with 'Fully Itemised' it states :

Fully Itemised - This will list all individual calls made, excluding calls that are inclusive due to a discount package, for example free evening and weekend calls.

Re: How to see ALL landline calls

stevetucknott — Fri, 01 Apr 2022 08:28:20 GMT

@-Richie-

I'm lost. Is there a way of seeing ALL lnadline calls? I don't care whether they're free or not, I just want a list of ALL outgoing calls.

Re: How to see ALL landline calls

-Richie- — Fri, 01 Apr 2022 10:28:26 GMT

You'll need another way to track your phone usage, the BT bill will exclude inclusive calls from being itemised, it will show how many calls you made but not the time, date or duration of each one.

Re: How to see ALL landline calls

licquorice — Fri, 01 Apr 2022 11:48:43 GMT

My bill for unlimited calls itemises all my included calls with time and duration with zero as cost.

Re: How to see ALL landline calls

stevetucknott — Fri, 01 Apr 2022 13:45:25 GMT

My bill shows zero costed calls to std numbers, but it appears to omit 0800 (and presumably other) numbers. BUT I'm not after a bill - I don't care about cost - I just want a simple list of ALL calls from my landline. Surely that has to be available somewhere?

Re: How to see ALL landline calls

stevetucknott — Mon, 04 Apr 2022 14:08:34 GMT

No takers?

@licquorice

Including 0800 numbers?

Re: How to see ALL landline calls

licquorice — Mon, 04 Apr 2022 14:19:54 GMT

I haven't actually made any calls to 0800 numbers so I'm afraid I can't help there.

I guess you require the information as proof of making a call for some dispute or other. It might be worth calling customer services (150 or 0800800150) and asking if they can supply the necessary information. Not sure if they can/will but its worth a shot if it is important.

Re: How to see ALL landline calls

stevetucknott — Mon, 04 Apr 2022 15:13:43 GMT

@licquorice

Yes, I want to be able to prove to HM Gov that I called one of their numbers multiple times - but in general, I would like a list of calls going out anyway (and I thought that is what I had set up). No point having a list that includes 0 price calls to std nos, but that then ignores other numbers. I just don't see the point in what that is supposed to show.

Re: How to see ALL landline calls

gg30340 — Mon, 04 Apr 2022 15:46:47 GMT

BT will hold the numbers that you have called from your phone and that will include 0800 numbers.

Assuming you are the account holder, the first port of call would be to customer services 0800.800.150 and ask them to send you a full list of calls between the dates that you are interested in.

If that is met with a blank I would then lodge a complaint and to see what their reason is for not disclosing that information to you, the account holder, and depending on the reply a follow up to the CEO might get results.

Re: How to see ALL landline calls

guylingford — Fri, 13 Jan 2023 17:43:38 GMT

Am in the same position with HMG Pensions and want to demonstrate to them that multiple calls over multiple days have been made but not answered by them.
Did you get anywhere with this?

Re: How to see ALL landline calls

unwina — Tue, 25 Jul 2023 11:21:08 GMT

Just been poked here by bt people on twitter and the answer was not here but just in case the people who were looking for a translation number for govt people though i wonder does the saynoto0870.com have a translation perhaps people might use.

https://www.saynoto0870.com/

Just a thought for anyone looking for a way to call hmrc or dwp and others and want to prove they are calling the right number. Not sure if the alternative numbers appear in the lists though.