This topic

Fibre and phone order stuck open since June (it's now January)

garoke — Fri, 13 Jan 2023 19:54:14 GMT

I tried to order Fibre and Phone regrade back in June but something went wrong with the order, BT support closed the original order and created a new one but it's now stuck at Open since June. Support say there's an issue on the OpenReach system for the order and that's what's blocking it - they've tried to get that fixed but that's not worked. It's now January and I've asked BT support to close the order (so that I can reorder from fresh) and they say they have and should have cleared in 24 hours (5 days ago) but it's still showing as open. Fibrus are now in the area and looking tempting but I'd prefer to stay with BT. Anyone have any ideas how I can get this cleared so that I can get an order through?

Thanks!

Re: Fibre and phone order stuck open since June (it's now January)

imjolly — Fri, 13 Jan 2023 20:03:12 GMT

I have asked the forum mods to help you. They will post here

Re: Fibre and phone order stuck open since June (it's now January)

DanielS — Fri, 13 Jan 2023 20:43:08 GMT

Hi @garoke,

It would be best if we could take a look into your order and discuss the best way forward. I'm sending you a private message with some details that I need. Please note, we won't be able to look into this until early next week. We will do our best to help you.

Thanks
DanielS

Re: Fibre and phone order stuck open since June (it's now January)

garoke — Fri, 13 Jan 2023 21:35:48 GMT

Thanks @DanielS, I've replied with the details to the private message.

Re: Fibre and phone order stuck open since June (it's now January)

DavidM — Mon, 16 Jan 2023 15:56:18 GMT

Thanks for sending over the details @garoke .

That's all closed off for you now.

Cheers

David

Re: Fibre and phone order stuck open since June (it's now January)

garoke — Wed, 18 Jan 2023 15:09:28 GMT

Hi David, quick update. I've reordered and after the order went through it failed again. I'm back on with BT support who are doing the same as last time, cancelling the order and recreating. That didn't work last time so I'm not really very hopeful. Thanks anyway for helping to try get this resolved.
Rgrds,
Gary.