This topic

Misselling Issue

MaryMc — Sat, 14 Jan 2023 19:00:48 GMT

Hi all,

Recently upgraded from a Copper line to a Fibre line. Was missold a product when I recontracted and am astonished at how this was done and only came to light when my bill was produced.

Where do I go for help from here? What department do I ask for when I ring?

TIA

Re: Misselling Issue

jac_95 — Sat, 14 Jan 2023 19:16:58 GMT

Hi @MaryMc

If you can explain the issue the community maybe able to help.

If you have a query over your bill you can call customer services and speak to the billing and accounts team: 0330 1234 150

Re: Misselling Issue

chrisrainbow — Fri, 09 Jun 2023 14:12:00 GMT

Similar issues, in particular not advised of £15/month roaming charge, previously free with BT. Did you have any joy with resolution ?

Re: Misselling Issue

imjolly — Fri, 09 Jun 2023 15:53:03 GMT

if you have mobile roaming charges then you must be on EE and need to post in EE community Bt roaming is free

https://community.ee.co.uk/

Re: Misselling Issue

chrisrainbow — Fri, 09 Jun 2023 22:37:13 GMT

But I was mis-sold the EE plan by BT. It appears they are trying to force people on to EE plans without fully explaining the consequences, hence my assertion that they have mis-sold the EE plan.