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Re: My BT showing wrong account number

Patrick6 — Sat, 07 Jan 2023 19:12:22 GMT

I am also having the same issue as others (old account number displayed - and I can’t see my monthly broadband bills as a result of being shown my old inactive account with an old account number).

Please could you help?

thanks,

Patrick

Re: My BT showing wrong account number

NeilO — Sat, 07 Jan 2023 19:20:07 GMT

Hi, @Patrick6 welcome to the community and thanks for posting. Is your new account number showing in the drop-down list?

If it's not there, you can add that by logging into MyBT in a web browser. Click 'Your details' then 'Account' scroll down and click Add an account.

We can remove the old account details and I'll send a private message so you can send over your details to the Moderation team.

Thanks

Neil

Re: My BT showing wrong account number

Patrick6 — Sat, 07 Jan 2023 19:53:06 GMT

Hi @NeilO ,

Thanks so much for the quick response.

my new account number is not in the drop down list.

All I can see is my old account number.
When I go through the process of adding my new current account number in, I have to type it in full into the box - the issue is I only know the last 4 digits of my new account number (the rest are hidden in my email alerts telling me I have a new bill) and I can’t view my bills to get the rest of the number - which is the reason I am trying to fix this in the first place!

What can I do?

thanks for the help in advance, much appreciated.

Re: My BT showing wrong account number

NeilO — Sun, 08 Jan 2023 08:20:39 GMT

Hi, @Patrick6 If you're getting ebill alerts for your new account number it would indicate that your new account has been linked to your BT ID. It might be a fault causing it not to be available from the drop-down list.

If reply to the private message I sent we'll be happy to help you get this sorted.

Thanks

Neil

Re: My BT showing wrong account number

NeilO — Mon, 16 Jan 2023 09:09:03 GMT

Hi, @Patrick6 I'm glad I was able to help you get this resolved.

Neil