https://community.bt.com/t5/Bills-Packages/Unable-to-sign-up-for-Home-Essentials/m-p/2273313#M151177 <P>Hi&nbsp;<a href="https://community.bt.com/t5/user/viewprofilepage/user-id/311412">@Hanspan98</a>, welcome to the forum and sorry you're unable to order Home Essentials.</P> <P>We've come across a few cases like this and in the end it was incorrect information held with the DWP. Please give them a call and ensure all your details are correct.</P> <P>Cheers</P> <P>John</P> Mon, 16 Jan 2023 09:31:56 GMT JohnC2 2023-01-16T09:31:56Z https://community.bt.com/t5/Bills-Packages/Unable-to-sign-up-for-Home-Essentials/m-p/2273287#M151173 <P>I'm trying to sign up to Home Essentials broadband but the DWP check keeps failing even though I am in receipt of ESA. I'm a new customer so don't have an account yet. I have checked and double checked my details are correct and still can't pass the check.&nbsp;</P><P>Does anyone know what I need to do to have this recognised by the system?</P><P>Thanks in advance! <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Sun, 15 Jan 2023 22:59:47 GMT https://community.bt.com/t5/Bills-Packages/Unable-to-sign-up-for-Home-Essentials/m-p/2273287#M151173 Hanspan98 2023-01-15T22:59:47Z https://community.bt.com/t5/Bills-Packages/Unable-to-sign-up-for-Home-Essentials/m-p/2273313#M151177 <P>Hi&nbsp;<a href="https://community.bt.com/t5/user/viewprofilepage/user-id/311412">@Hanspan98</a>, welcome to the forum and sorry you're unable to order Home Essentials.</P> <P>We've come across a few cases like this and in the end it was incorrect information held with the DWP. Please give them a call and ensure all your details are correct.</P> <P>Cheers</P> <P>John</P> Mon, 16 Jan 2023 09:31:56 GMT https://community.bt.com/t5/Bills-Packages/Unable-to-sign-up-for-Home-Essentials/m-p/2273313#M151177 JohnC2 2023-01-16T09:31:56Z