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Claim your Stay Fast Guarantee compensation

drummerbod — Sat, 14 Jan 2023 18:34:31 GMT

Hi, had this email with a link to claim the compensation. After choosing the correct account number I get to a page showing me in essence the process scripted for your helpdesk.

There are no options on how to claim the compensation.

Re: Claim your Stay Fast Guarantee compensation

JohnC2 — Mon, 16 Jan 2023 09:51:54 GMT

Hi @drummerbod, sorry you're having trouble claiming your compensation.

As you've more than 1 account on your BTID this is probably the cause. You can call the number on the email and the team will arrange this for you.

If you only have 1 active account we can remove the old accounts for you. I've sent you a Private Message so you can get in touch with the Mod team and we'll help you with this.

Cheers

John

Re: Claim your Stay Fast Guarantee compensation

NeilO — Wed, 18 Jan 2023 15:14:41 GMT

@drummerbod The old accounts have been removed from your MyBT.

Thanks

Neil

Re: Claim your Stay Fast Guarantee compensation

drummerbod — Wed, 18 Jan 2023 15:53:35 GMT

The link provided for the claim still shows the old accounts... though I can't choose them. Still same issue though when continuing to claim.

https://my.bt.com/s/apps/appsclaim/compensation.html?view=servicepromises#/accounts

However, if I login to MyBT, I only have the one account.

Very odd.