Paid account

Kirkee — Fri, 20 Jan 2023 14:53:55 GMT

My credit file is showing an old debt in default but I have paid it and although queried, no one is doing anything about it. Does anyone know who I should contact instead of the main number. They were quick enough to give me the account number and bank account number to pay it. Thank you.

Re: Paid account

Keith_Beddoe — Fri, 20 Jan 2023 14:55:37 GMT

@Kirkee

Welcome to this user forum for BT Retail phone and broadband customers.

The first thing you need to do is raise a dispute with either Equifax or Experian, depending on who the debt is with. You can do that at

Online at www.equifax.co.uk/ask
Call 0800 014 2955
Address – Equifax Ltd
- Customer Service Centre
- PO Box 10036
- Leicester
- LE3 4FS

Online at www.experian.co.uk
Call 0344 481 8000
Address - Experian Headquarters Talbot House
- Talbot Street
- Nottingham
- N80 1TH

They'll then liaise with BT for you.

This topic

Paid account

Re: Paid account