This topic

Equipment return

andybellis76 — Sun, 22 Jan 2023 09:01:15 GMT

I originally joined BT in July 2019 and took out Broadband and the base TV package (at that time) which included the Youview recorder. This original contract was for 18 months.
When this contract lapsed in January 2020, I renewed for 24 months. However, I did request nor receive any new equipment.
Now I have decided to leave, I have been instructed to return the equipment as per the T&Cs set out on Dec 2019.
Since I did not receive any new equipment after 12/2019, am I still obliged to return the equipment?
My argument is that had I left BT at the end of my original 18-month contract, then the equipment would’ve been mine to keep.
Thanks for any advice in advance

Re: Equipment return

NeilO — Sun, 22 Jan 2023 10:14:34 GMT

Hi @andybellis76 if the equipment was provided in July 2019 then it belongs to you, we do however provide a facility to return it for recycling if it's no longer needed.

Thanks

Neil

Re: Equipment return

andybellis76 — Sun, 22 Jan 2023 10:28:41 GMT

Great. That’s good to know. Thanks very much for the swift reply.