This topic

Cloud storage

Olliecutts88 — Mon, 25 Apr 2022 14:48:54 GMT

I am supposed to be getting 1000gb of cloud storage yet it's still set to 200gb and is full, I can't seem to get any help through chat or over the phone, can anyone suggest how I can correct this storage issue? Many thanks

Re: Cloud storage

NeilO — Mon, 25 Apr 2022 15:10:25 GMT

Hi @Olliecutts88 I'm sorry about that, I'll send you a private message and the moderation team will be happy to help with your cloud storage allowance.

Thanks

Neil

Re: Cloud storage

Olliecutts88 — Mon, 25 Apr 2022 15:18:03 GMT

Thanks

Re: Cloud storage

Olliecutts88 — Sun, 22 Jan 2023 16:00:45 GMT

Hi there, I keep getting some concerning messages that tell me "as I'm not a broadband customer anymore my cloud storage will soon be deleted"

This is very concerning as I have 1tb of videos that I work with every day.

I am a customer and my bills are up to date.

Could you please advise ?

Many thanks

Re: Cloud storage

DavidM — Sun, 22 Jan 2023 16:58:15 GMT

Hi @Olliecutts88 and thanks for posting.

I can appreciate how concerning this is for you. Check your inbox for my message and drop me a reply with the details.

Cheers

David

Re: Cloud storage

RobbieMac — Mon, 23 Jan 2023 11:12:52 GMT

Hi Oliver,

Thanks for sending over your details. I tried calling you on the mobile number you provided this morning but I wasn't able to catch up with you.

I am sorry you're seeing that message. I understand your concern for sure. I'll arrange to get everything updated from my side to prevent that message appearing and I'll give you another shout over the next few days once it's all sorted out. We can close all off once you're happy everything is fully resolved.

Thanks,

Robbie

Re: Cloud storage

Olliecutts88 — Mon, 23 Jan 2023 11:49:24 GMT

Hi I'm very sorry I wasn't available to take the call,

I would appreciate that very much, many thanks !

Re: Cloud storage

Olliecutts88 — Tue, 31 Jan 2023 12:41:25 GMT

Hi I am still seeing the message so I'm a bit concerned, are there any updates at all ?

Many thanks

Re: Cloud storage

NeilO — Tue, 31 Jan 2023 14:49:29 GMT

Hi, @Olliecutts88 I'm sorry I can see @RobbieMac was helping you with this but he is ill at the moment. I've just chased up our BT Cloud team asking them to provide you with an update. I expect they'll be in touch tomorrow.

Thanks

Neil

Re: Cloud storage

Olliecutts88 — Tue, 31 Jan 2023 15:16:25 GMT

No worries thank you very much, hope he gets well soon

Re: Cloud storage

DanielS — Wed, 01 Feb 2023 16:58:33 GMT

Hi @Olliecutts88,

I picked this up for you and corrected it at our end. Today, I contacted our developers directly. They were able to remove the flag stating that it was going to be ceased and they've updated the usage too. Can you log in and check it out for me, please? Everything should be right now.

Thank you
DanielS

Re: Cloud storage

Olliecutts88 — Wed, 01 Feb 2023 17:16:30 GMT

It's working perfectly now thank you so much for your help !

Re: Cloud storage

DanielS — Thu, 02 Feb 2023 08:20:03 GMT

That's brilliant news @Olliecutts88, I'm happy I could help.

Take care and have a great day.

Thanks
DanielS