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Returned Kit Missing

DeanThomson91 — Tue, 24 Jan 2023 09:23:11 GMT

I had to return some kit as I had to open a new account so they sent everything new.

I sent all my kit together and kept the receipts. My kit has been received but they're saying I was missing an item, the Hybrid Connect hub. Is there anyone I can speak to who can check the exact kit that was in the returns bag when it was received, as I don't fancy being billed £63 for a possible oversight by someone scanning the kit in.

Re: Returned Kit Missing

RobbieMac — Tue, 24 Jan 2023 09:28:06 GMT

Hi @DeanThomson91

Thanks for your post and welcome back!

I am sorry you are being chased for the Hybrid Connect when you've already sent this item back. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

Re: Returned Kit Missing

DanielS — Tue, 24 Jan 2023 16:30:08 GMT

Hi @DeanThomson91,

Thanks for taking the time to speak with me this afternoon.

I am sorry that the Hybrid Connect hadn't updated on our systems yet. I have marked it as returned for you and I can safely say that we have received everything else too. I also checked the order where you cancelled the service and stopped any further automatic scheduled contacts off the back of it.

Take care and feel free to drop us a line any time.

Thanks
DanielS