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Still unable to activate parental controls

nufclad147 — Tue, 24 Jan 2023 07:44:19 GMT

Hi broadband was activated 13.1. 23 all been fine however when logging into My BT I do not have a manage extras link to enable me to utilise parental controls. Also when selecting view my order I see a yellow banner message " Sorry your service is not up and running yet we have a dedicated team working on this." Yet my service activated on schedule. When clicking on my products section Im informed I do not have any products.

When can I expect my account in the My BT interface to to show my broadband and landline products and offer full function of interface in order to use parental controls.

Re: Still unable to activate parental controls

RobbieMac — Tue, 24 Jan 2023 10:19:13 GMT

Hi @nufclad147

Thanks for your post and welcome back!

I am sorry that you're having problems viewing & managing your extras in your BTID. It sounds like the order hasn't fully completed (even though your services were installed as planned).

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

Re: Still unable to activate parental controls

NeilO — Wed, 25 Jan 2023 17:27:14 GMT

Hi @nufclad147 I'm glad I was able to resolve the problem that was stopping you activate the parental controls.

Neil