This topic

Renewing/Upgrading dates

luket1988 — Tue, 24 Jan 2023 17:25:50 GMT

Hi all,

I'm looking at renewing/upgrading as my contract ends soon. However, when I go to checkout with my new options it offers me an activation date of tomorrow. Will this mean I'm billed for both for the overlapping period, or does it automatically renew my contract from tomorrow?

Thanks in advance!

Re: Renewing/Upgrading dates

DanielS — Tue, 24 Jan 2023 18:04:11 GMT

Hi @luket1988,

Generally, the new pricing should start from tomorrow which would also start the new contract term from tomorrow onwards. For billing, we normally bill in advance. So, if your bill has already come out you may have been charged from now until the end of your contract. However, on your next bill, you would be credited back on your old contract and then recharged for your new contract prices. This is known as broken period rental.

Thanks
DanielS

Re: Renewing/Upgrading dates

luket1988 — Tue, 24 Jan 2023 19:52:40 GMT

That's what I was hoping would be the case. Thanks for the quick reply!

Re: Renewing/Upgrading dates

DanielS — Tue, 24 Jan 2023 20:34:49 GMT

You are most welcome @luket1988.

If you need any help or info after placing your order, drop me a line.

Take care,
DanielS