This topic

Virtual reward card

RebeccaG99 — Thu, 12 Jan 2023 16:39:10 GMT

I claimed my reward card but still have to received it? How long does it take? Will i get it before or after activation date?

Thank you

Re: Virtual reward card

DavidM — Thu, 12 Jan 2023 17:21:18 GMT

Hi @RebeccaG99 and welcome to our community.

Thanks for posting about the reward card. Once you’ve claimed, your BT Reward Card will be sent at least 14 days after your service is activated.

Check the FAQs at Claim your BT Reward Card

Cheers

David

Re: Virtual reward card

RebeccaG99 — Thu, 26 Jan 2023 14:29:21 GMT

My services have been activated but i still haven’t received it yet? Thank you x

Re: Virtual reward card

NeilO — Thu, 26 Jan 2023 15:54:19 GMT

Hi, @RebeccaG99 what date was your broadband activated on?

Neil

Re: Virtual reward card

RebeccaG99 — Thu, 26 Jan 2023 15:57:42 GMT

About 3 days ago 🙂

Re: Virtual reward card

NeilO — Thu, 26 Jan 2023 16:36:52 GMT

@RebeccaG99 Oh I see, you need to wait until the 14-day cooling off period has finished. The reward card will be emailed automatically after that.

Neil

Re: Virtual reward card

RebeccaG99 — Sat, 25 Feb 2023 16:25:04 GMT

Hi I have paid my bill it’s been over a month since my go live date and I still haven’t received it? Could you please help me 🙂

Re: Virtual reward card

RobbieMac — Sat, 25 Feb 2023 16:28:34 GMT

Thanks for posting back @RebeccaG99

I am sorry for the delay receiving the reward card. It should have been emailed to you by now. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

Re: Virtual reward card

RebeccaG99 — Sun, 26 Feb 2023 14:04:47 GMT

I have also looked through my emails and it’s definitely not been sent yet:( I have replied to your inbox thank you for your help 🙂