This topic

Contacting BT

MikeM3 — Fri, 27 Jan 2023 11:35:25 GMT

Having an account with BT, one of the biggest communications companies in the World,
doesn't let me communicate with a human being, or am I missing something?

I would like to change some of my TV package, but I would like to speak with somebody,
last year I was told that I was a vulnerable person and that I would be helped any time that
I called, that isn't possible today, I get a code on my mobile phone, also a BT phone, to send
a message, I have that system blocked, there used to be a text-type box, in the support area,
this has disappeared, at least has to me, I saw it once some time ago.

Recently I have considered contacting the Sales department, but will they speak to me, will
they pass me to a human being, or will they hang up, I wonder?

I will soon be 82 years old and I have never been treated like this anywhere else that I have an
account, it is really frustrating.

Sorry for the rant, but can you tell me how I can reach somebody, or have the Machines Taken Over?

Re: Contacting BT

imjolly — Fri, 27 Jan 2023 12:11:01 GMT

I have asked the forum mods to see if they can help you and save you some stress mods will post here

Re: Contacting BT

StuartH — Fri, 27 Jan 2023 12:33:29 GMT

Hi @MikeM3

Thanks for posting.

Sorry you've experienced difficulty when just wanting to talk to someone about changing your TV package. I can help you with getting your TV Package changed.

I've sent you a private message asking for some more details so either myself or another member of the Mod team can give you a call to discuss your TV options.

Thanks

Stuart

Re: Contacting BT

MikeM3 — Sat, 28 Jan 2023 10:27:48 GMT

Thank you both for your help, IMJolly, for passing the message along

and StuartH, for your private message, which I have replied to, I hope

to hear from somebody in the near future.

Regards.

Mike Moran.