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New Customers BT Full Fibre 100, 500, 900 Cash back be declined

Tianyu — Mon, 30 Jan 2023 12:29:18 GMT

Hi, I sent the cash back claim December 2022, and provide my order number begin with VOL, but until now it still shows "waiting for Retailer", Could anyone please give me any help?

Re: New Customers BT Full Fibre 100, 500, 900 Cash back be declined

imjolly — Mon, 30 Jan 2023 12:45:13 GMT

have you tried phoning CS 03301234150 and see if they can help you or explain delay

Re: New Customers BT Full Fibre 100, 500, 900 Cash back be declined

NeilO — Mon, 30 Jan 2023 14:12:23 GMT

Hi, @Tianyu welcome to the community and thanks for posting. Have you raised a case with the cashback company as they should be able to provide you with an update on your claim?

Thanks

Neil

Re: New Customers BT Full Fibre 100, 500, 900 Cash back be declined

mikemod — Mon, 30 Jan 2023 14:36:46 GMT

It took my cashback three months to go from "Waiting for Retailer" to approved and payable.

Re: New Customers BT Full Fibre 100, 500, 900 Cash back be declined

Tianyu — Mon, 30 Jan 2023 14:38:40 GMT

Yes, I already claimed.

Re: New Customers BT Full Fibre 100, 500, 900 Cash back be declined

Tianyu — Mon, 30 Jan 2023 14:39:17 GMT

Really thanks, I think I should wait some more time.