This topic

Re: BT reward card not showing

Marklukewell — Tue, 31 Jan 2023 12:27:53 GMT

Hi,

mines not showing either, please could you help?

thanks

luke

Re: BT reward card not showing

NeilO — Tue, 31 Jan 2023 12:52:43 GMT

Hi, @Marklukewell welcome to the community and thanks for posting. If you have more than one account associated with the BT ID make sure you select the new one from the drop-down. Post back and let me know if you need any further help.

Thanks

Neil

Re: BT reward card not showing

Marklukewell — Tue, 31 Jan 2023 12:54:38 GMT

Hi, yeah, I’ve done that

One shows no rewards to claim, which I guess is the older one

The other takes me to a blank page

ive deleted the cache, tried both desktop and mobile chrome/edge, but nothing is coming up

Re: BT reward card not showing

NeilO — Tue, 31 Jan 2023 14:33:49 GMT

Hi, @Marklukewell thanks for getting back to me. I'm sorry that isn't working, I've sent you a private message so you can raise this with the community moderation team and we'll get that sorted.

Thanks
Neil

Re: BT reward card not showing

DavidM — Wed, 01 Feb 2023 10:54:53 GMT

Hi @Marklukewell ,

Thanks for sending over the details. I've processed that claim for you and you'll receive the reward once the cooling off period completes.

Cheers

David

Re: BT reward card not showing

Marklukewell — Wed, 01 Feb 2023 10:57:21 GMT

sorry I was unable to answer the phone, I’m at work, but thanks for sorting it!

Re: BT reward card not showing

Marklukewell — Fri, 10 Feb 2023 17:37:53 GMT

Hi,

I think my 14 day cooling off period has ended, but I haven’t heard anything

Please could someone double check?

thanks

Re: BT reward card not showing

DanielS — Sun, 12 Feb 2023 16:06:51 GMT

Hi @Marklukewell,

I went over this for you to find out what was happening.

David has claimed it for you however the cooling off period doesn't end until 14 days after your order has completed.

Thanks
DanielS