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Can't renew Line Rental Saver

dalesfolk2 — Tue, 31 Jan 2023 17:26:47 GMT

We currently have BT Full fibre 500 with Halo 2, with a 700 minutes calling plan.

We are now out of contract, and I omitted to renew our Line Rental Saver in December (grr). On trying to initiate a new Line Rental Saver today, the option does not appear on the order form.

Searching the forums, I have found an entry that suggests that I cannot now renew the LRS without re- negotiating our whole BB contract - at increased cost, of course!

Is this true?

Re: Can't renew Line Rental Saver

DavidM — Tue, 31 Jan 2023 17:30:43 GMT

Hi @dalesfolk2 and thanks for posting.

Sorry you're having problems renewing your Line Rental Saver. Take a look at How to renew your Line Rental Saver | BT Help for advice and a contact number who can help.

Cheers

David

Re: Can't renew Line Rental Saver

dalesfolk2 — Tue, 31 Jan 2023 17:35:40 GMT

Thanks for your speedy reply David! I have tried the online order process, but just end up with options to alter my calling features. Looks like I'll have to try the phone call option.

Thanks