This topic

I cannot claim my BT digital reward card.

VeganFlea — Tue, 31 Jan 2023 20:24:11 GMT

Hi,

I have a £50 BT digital reward card which is well within it's expiry date but I cannot claim it. When I try to do so it sends me to the BT log-in page, and I can log in but then it takes me straight to a message that either shows no reward current or previous of says the page is not available. Customer services said that they would sort it a week ago but nothing has happened. Can anyone help please?

Thanks,

Re: I cannot claim my BT digital reward card.

DavidM — Tue, 31 Jan 2023 20:33:10 GMT

Hi @VeganFlea and welcome to our community.

I'm sorry you're having problems claiming your reward. I'm sure we can help you with this. I've dropped you a message so please check your inbox and drop me a reply with the details.

Cheers

David

Re: I cannot claim my BT digital reward card.

DavidM — Wed, 01 Feb 2023 17:29:37 GMT

Thanks for sending over the details @VeganFlea .

I've sorted that for you now.

All the best

David

Re: I cannot claim my BT digital reward card.

VeganFlea — Thu, 02 Feb 2023 07:30:09 GMT

Thanks for sorting this out David, by far the easiest resolution I've ever had through BT. Thanks again.