This topic

Need to return kit, but can't find 'Return your kit' link

tigerlily271 — Wed, 01 Feb 2023 11:25:46 GMT

Hi there. I've been asked to return my broadband kit and been sent instructions to click on the 'Return your kit' link in my MyBT profile, but I can't find the link. I can see this has been a problem for a few others, and moderators have helped my sending them the link - please could you send to me as well? Thanks very much.

Re: Need to return kit, but can't find 'Return your kit' link

JohnC2 — Wed, 01 Feb 2023 11:53:25 GMT

Hi @tigerlily271, welcome to the forum and thanks for posting.

After cancelling your service you should receive the returns packaging within a week. Is your cancellation completed more than a week ago? If so let me know and we'll get packaging arranged for you.

Cheers

John

Re: Need to return kit, but can't find 'Return your kit' link

belsey12 — Wed, 01 Feb 2023 13:12:27 GMT

if you need to return kit ring customer service and there send you one out so u can return it.

Re: Need to return kit, but can't find 'Return your kit' link

tigerlily271 — Wed, 01 Feb 2023 16:20:14 GMT

Thanks John. Yes, it is more than a week ago. I had an email saying that I should get the packing through in the post, but it never arrived, and I can't find how to request some more. Thanks very much for the help!

Re: Need to return kit, but can't find 'Return your kit' link

NeilO — Wed, 01 Feb 2023 16:47:56 GMT

@tigerlily271 I'm sorry it hasn't arrived, the moderation team will be able to order your returns packaging.

I'll send you a private message in a moment so you can send us your details.

Thanks

Neil

Re: Need to return kit, but can't find 'Return your kit' link

NeilO — Thu, 02 Feb 2023 12:39:10 GMT

@tigerlily271 many thanks for sending me your details, I've made arrangements for a returns bag to be posted and it will arrive in the next few days.

Neil