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We couldn’t find any account details for that BT ID. Please try again

AndrewM12 — Fri, 27 Jan 2023 15:27:43 GMT

I raised this a month ago (here) and spoke to someone on the phone who assured me that once my broadband went live everything would be fine. However, a month on and after my broadband has been setup I am still greeted with this message:

"We couldn’t find any account details for that BT ID. Please try again"

I cannot view my bills, see my package or anything.

When I visit my "account details" the account number is connected to my BT ID and yet when I'm on any other page it doesn't appear at the top right where it says "Account No:"

Any help would be appreciated.

Re: We couldn’t find any account details for that BT ID. Please try again

StuartH — Fri, 27 Jan 2023 15:40:49 GMT

Hi @AndrewM12

Thanks for your post, sorry to hear activation hasn't resolved this for you.

I've dropped you a private message so I can chase this up for you.

Cheers

Stuart

Re: We couldn’t find any account details for that BT ID. Please try again

NeilO — Thu, 02 Feb 2023 16:09:09 GMT

Hi @AndrewM12 Thanks for getting in touch with your details, I'm glad I was able to help.

Neil