This topic

Billing

Glovebox10 — Wed, 01 Feb 2023 18:19:03 GMT

I have one account with premium email as broadband didn’t work properly. This account has three emails addresses on it. Why am I receiving on average 10 bills a month for numerous accounts? This is a ridiculous situation to be in!

Re: Billing

JohnC2 — Thu, 02 Feb 2023 16:17:41 GMT

Hi @Glovebox10, welcome to the forum and thanks for posting.

Do all these bills have the Premium Mail charge raised on them?
How long has this been happening?

Cheers

John

Re: Billing

Glovebox10 — Thu, 02 Feb 2023 16:36:40 GMT

Only one is for the account with premium mail. All the others are for unknown account numbers but all ask for me to set up a direct debit. It’s been happening since I cancelled my BT broadband in August 2022

Re: Billing

JohnC2 — Thu, 02 Feb 2023 19:06:11 GMT

Hi @Glovebox10, thanks for posting back with that info.

I've sent you a Private Message so you can get in touch with us and we'll be happy to help you get this fixed.

Cheers

John