This topic

Still being charged for Hybrid Connect

thisizjohn — Mon, 30 Jan 2023 05:54:52 GMT

BT were supposed to be sending me some packaging to return the Hybrid Connect. Instead I am still being chraged for it. I wish I had just cancelled when I moved...one balls up after another!

Re: Still being charged for Hybrid Connect

Carlusha — Mon, 30 Jan 2023 09:55:34 GMT

@thisizjohn

Check this link - https://www.bt.com/help/tv/how-to-return-and-recycle-your-bt-broadband-hub-and-bt-tv-box-fo

Re: Still being charged for Hybrid Connect

DanielS — Fri, 03 Feb 2023 15:44:13 GMT

Hi @thisizjohn,

I am sorry to see that you hadn't received a free returns kit from us.

If you still need help getting a returns kit sent out, let me know.

Thanks
DanielS

Re: Still being charged for Hybrid Connect

RobbieMac — Fri, 03 Feb 2023 20:39:46 GMT

Hi @thisizjohn

Thank you for the message.

I have sent you a private message directly with info on what we need. Please respond directly to me and we'll pick this up and get back to you. See: Private messages

Thanks,

Robbie

Re: Still being charged for Hybrid Connect

DanielS — Tue, 07 Feb 2023 17:35:34 GMT

Hi @thisizjohn,

Thanks for dropping us a message this morning and for taking my call today.

As promised, I'm posting up here so you know what has been done.

I have ordered your returns kit to the address that we discussed over the phone. I have also placed an order to delete the Hybrid Connect monthly service from your account. If you have any further questions now or down the line, feel free to get back in touch with me.

Thanks
DanielS