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No option to Cancel NOW Boost

RJB78 — Fri, 03 Feb 2023 22:52:37 GMT

I have been trying to cancel "NOW TV Boost" , which can be added and removed on a monthly basis but have not found the option to do this.

I have tried:- From MY BT - Your Products - TV and Sport - Manage - Your Monthly Add Ons ("you can add or remove any of your add ons every month") - NOW Boost - Manage - This takes me to "Want any add-ons for more of the TV you love?" page. There is no option to cancel here.

Can someone help please, as I will probably want to stop and start NOW BOOST at different times throughout the year and would like to know it can be done quickly and easily.

Re: No option to Cancel NOW Boost

zulu17 — Fri, 03 Feb 2023 23:22:54 GMT

Hi @RJB78 It should be possible be possible but does look to be some issues in doing it straightforwardly currently as I agree the navigation is not what I would expect. I have flagged to mod team.

Re: No option to Cancel NOW Boost

DavidM — Sat, 04 Feb 2023 08:16:39 GMT

Hi @RJB78 and welcome to our community.

Sorry you're having problems managing the NOW boost. I can help. Please check your inbox for my message and drop me a reply with the details.

Cheers

David

Re: No option to Cancel NOW Boost

NeilO — Sat, 04 Feb 2023 14:37:49 GMT

Hi @RJB78 Thanks for speaking with me today. I can confirm that I've made arrangements for the Now Boost add-on to be cancelled.

Thanks

Neil