This topic

Wrong account number?

Foolhardy — Tue, 07 Feb 2023 15:36:23 GMT

I tried to sign in to view my bill, but My BT app refused to let me log in and the website said no bill exists. I did notice that certain details were incorrect. An inactive account number, the source of the problem? Appears my account is inactive and linked to the wrong information. I was unable to change the details online myself.

If somebody could point me towards a solution that would be great.

Re: Wrong account number?

JohnC2 — Tue, 07 Feb 2023 16:56:28 GMT

Hi @Foolhardy, welcome to the forum and thanks for posting.

Sorry that you're having trouble with your online account. Check out Adding an account on My BT | BT Help and see if you're able to add your current account to your BTID and let me know how you get on.

Cheers

John

Re: Wrong account number?

Foolhardy — Tue, 07 Feb 2023 18:35:17 GMT

Thanks added the right number to my account. I can use the app and check my bill now.

Re: Wrong account number?

JohnC2 — Tue, 07 Feb 2023 19:14:30 GMT

Hi @Foolhardy, thanks for trying that and glad it's worked.

If you would like the old account removed now, it can cause issues, I've sent you a Private Message so you can get in touch with the Mod team and we'll get that done for you.

Cheers

John