This topic

Re: Returning equipment

LiviuC — Thu, 09 Feb 2023 11:40:52 GMT

Hi , we moved house and i did not receive the return bag. Can someone let me know how i could get it? Thank you in advance.

Re: Returning equipment

Keith_Beddoe — Thu, 09 Feb 2023 11:50:48 GMT

@LiviuC

Welcome to this user forum for BT Retail phone and broadband customers.

I have moved your post to this new thread, so you can get personal help from the community or moderators, so please watch this thread for updates.

Normally when you move house, you would take your BT equipment with you.

Re: Returning equipment

LiviuC — Thu, 09 Feb 2023 11:53:04 GMT

Yes i did take it but in my new place BT cannot provide the services and i need to return them and despites the instructions on the website i can't find the tab where to order a bag for return.

Re: Returning equipment

Keith_Beddoe — Thu, 09 Feb 2023 11:57:14 GMT

I am surprised that BT could not provide what you needed, unless there was no Openreach infrastructure at your new house.

I will ask a moderator to help with the returns.

Re: Returning equipment

JohnC2 — Thu, 09 Feb 2023 12:09:27 GMT

Hi @LiviuC, welcome to the forum and thanks for your post.

Sorry you were unable to get BT service at your new address. I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to help you and ensure you get a returns kit.

Cheers

John